Deliveries and returns

Deliveries

For the delivery, you have several possible methods available:

• Free collection from the store (Max. within 3 working days of receipt of your payment) subject to stock availability.
  If you choose the free collection from store option, please select the ’collection from store» option when you confirm your order.
• Delivery to the address of your choice anywhere in Belgium, France, Luxembourg and Netherlands.
  (See current prices in the table below)

Orders are dispatched by DPD within 3 working days of receipt of your payment and subject to stock availability.

Save in the event of a force majeure event beyond our control (strike, natural disaster, etc.)
During sales periods, the normal delivery times may be extended by 1 to 3 working days.

Returns

You have 14 days as of receipt of your purchases to return them to the store (FREE) or by post (AT YOUR EXPENSE).

You must notify us of your decision to return your purchase within 14 days of receiving it. To do this, you can send us an email to the address info@hellolesfilles.com.

A few conditions to be adhered to:

• Tick on your receipt the article you want to return to us;
• Articles must be returned to us correctly packaged, unworn, unwashed, undamaged, with their original labels and receipt.

We reserve the right to refuse a return if one of these conditions has not been met.

You will receive confirmation of receipt of your return request by email.

After receiving your order and checking the goods, we will reimburse you the price of purchase of your articles into the account number the payment was made from.

(NB: We will never reimburse you the dispatch or return costs)

OBSERVATIONS: Articles sold and/or purchased in promotions cannot be returned or exchanged.

For any other matters, please contact our team by email at info@hellolesfilles.com.